Last updated, 1 November 2025
1. Introduction
At Ruqyah and Ajwah Center, we are committed to protecting your privacy and handling your personal information with transparency, respect, and confidentiality.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
By accessing our website or booking any service, you agree to the practices described in this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal details that you voluntarily provide, including,
Name, phone number, email address, country of residence, WhatsApp number, and any information shared during booking or communication.
2.2 Health and Spiritual Information
During diagnostic sessions, counselling, or Ruqyah, you may choose to share information about your,
Symptoms, emotional state, dreams, fears, family issues, spiritual concerns, or medical history.
This information is used only to provide proper spiritual guidance and treatment.
2.3 Payment Information
Payments are handled through secure third party payment gateways.
We do not store or access your card numbers, bank details, or payment credentials.
2.4 Technical Information
When you visit our website, we may automatically collect information such as,
IP address, browser type, device information, pages visited, and general usage data.
This helps us improve website performance.
3. How We Use Your Information
We use your information strictly for the following purposes,
To provide Ruqyah, counselling, and diagnostic services
To schedule sessions and communicate appointments
To deliver reminders, instructions, and updates
To manage subscriptions and process payments
To improve our website, services, and user experience
To ensure safety, prevent misuse, and follow legal requirements
We do not sell, rent, or trade your personal information.
4. Communication Policy
By providing your phone number or email, you consent to receiving,
WhatsApp messages
SMS reminders
Emails for billing, appointments, and updates
Treatment follow ups
You may request to stop receiving messages, but this may affect your ability to continue treatment or receive important notifications.
5. Sharing Your Information
Your information is treated as confidential.
We do not share it with anyone except,
Authorized staff directly involved in your treatment
Payment gateways processing your payment
Legal authorities if required by law or to prevent harm
We never share your information with marketers or third parties for advertising purposes.
6. Data Storage and Security
We take strong steps to protect your information, including,
Secure website connections, HTTPS
Encrypted communication where possible
Restricted access to client information
Secure storage of session notes and reports
However, no online system can guarantee absolute security.
7. Patient Rights
You have the right to,
Request a copy of your personal information
Ask for correction of inaccurate details
Request deletion of your information where legally permissible
Withdraw consent for future communication
Some requests may limit your ability to use our services.
8. Audio, Video, and Communication Privacy
Ruqyah and Ajwah Center may record certain sessions for safety, training, or documentation, but only with your consent.
You are strictly prohibited from recording sessions, sharing content, or publishing any part of your communication with the Center without written permission.
Unauthorized recording or sharing may result in immediate termination of services and legal action.
9. Cookies and Website Tracking
Our website may use cookies to improve user experience.
You can disable cookies from your browser settings, but some features may not function properly.
10. Children’s Privacy
We do not knowingly collect information from anyone under 18 without parental or guardian consent.
11. Data Retention
We keep your information for as long as necessary to,
- Provide ongoing treatment
- Maintain legal and administrative records
- Prevent misuse or fraud
You may request deletion, subject to legal and safety requirements.
12. International Users
If you access our website from outside Pakistan, you understand that your data may be transferred and stored in Pakistan where our systems operate.
13. Changes to This Policy
We may update this Privacy Policy at any time.
The updated version will be posted on this page with a new “Last updated” date.
Continued use of our website means you accept the updated policy.
14. Contact Us
For privacy related questions or requests, contact us at:
Email, info@ilajbilquran.com
Website, www.ilajbilquran.com
WhatsApp, +14094193567 , +923156027970